Frequently Asked Questions

Business CreditScore Pro is the best cost-effective way to manage the financial risk or health of your suppliers or and partners. It also helps you extend credit to potential new customers by first reviewing their Experian business credit scores. Under this bulk purchase plan you'll have access to up to 30 of Experian's U.S. CreditScore reports during each monthly cycle. These reports retail for $49.95 each.

Our annual report plan with up to 30 CreditScore reports per month costs only $1,495 annually

Read about our larger report offer.

Business CreditScore Pro provides up to 30 U.S. CreditScore reports per month (with a "Recommended Credit Limit" per location) at a fixed cost. Reports include a business credit score, payment history, collection filings, sales and employee counts (when available), and liens/judgments. Reports pulled under this plan are not enrolled in monitoring and future pulls of this report count against your monthly allotment.

Read about our larger report offer.

The retail pricing for our 30-report per month plan is $1,495 annually for CreditScore reports, $1,995 annually for our ProfilePlus reports.

Yes. You can access to up to 30 U.S. CreditScore reports during each of your monthly cycles. Business CreditScore Pro subscribers that reach and exceed the maximum number of 30 reports in a given month are then issued individual report prices thereafter.

Read about our larger report offer.

The Business CreditScore Pro plan provides access to the CreditScore report with an additional item listed as 'Recommended Credit Limit' intended for use by credit managers. The CreditScore report includes key business facts, the business credit score, legal filings (such as liens, judgments and bankruptcies), payment summary, collection information and UCC counts.

Read about our larger report offer.

Reports pulled within this plan do not affect the target company's credit scores, nor do they generate a 'hard inquiry' on their reports.

The Business CreditScore Pro plans provide access to the CreditScore report (without trade payment detail/UCC detail/inquiry detail/corporate financial information). Each CreditScore report purchased under the plan includes a link at the bottom which will present the additional data for $15 more per report.

Read about our larger report offer.

For monthly subscribers, as a general rule, we will renew your subscription on the same day of the month that the subscription was started. In cases where next month's renewal date doesn't exist (e.g. February 31st) we'll use the last day of that next month as the renewal date.

For annual subscribers, plans are charged by 8:00AM ET three days prior to their renewal dates.

Once logged in, you can see the status of your report pulls by going to the Dashboard page and looking at the section marked My Business CreditScore Pro subscription plan activity. At the bottom of that information pane you'll see a line that provides a count and reads similar to:
'12 of 30 reports pulled this monthly period. Monthly counters will reset on: 6/15/2021.'

Once logged in, you can see the status of your report pulls by going to the Dashboard page and looking at the section marked My Business CreditScore Pro subscription plan activity. At the bottom of that information pane you'll see a line that provides a count and reads similar to:
'12 of 30 reports pulled this monthly period. Monthly counters will reset on: 6/15/2021.'

Business CreditScore Pro subscribers that reach and exceed the maximum number of 30 reports in a given month are then issued individual report prices thereafter.

No. Unused Business CreditScore Pro report requests do not get carried forward into future months.

Please contact us to upgrade to the ProfilePlus version.

No, the Business CreditScore Pro plan is limited to one user account per entity.

As a general rule, the answer is No. Credit card billing is the preferred method of payment.

Once logged in, receipts can be found by using the "My account" pulldown in our navigation bar; use the "My receipts" option from there.

Or, you can use the "Contact us" link found at the bottom of our Help page and ask that we send it to you.

The Business CreditScore Pro plan is available to online customers not currently under (i) an existing offline Experian Schedule for business credit services or (ii) an existing offline agreement with an Experian reseller for business credit services obtained from Experian.

To stop your Business CreditScore ProSM subscription renewals please Contact us with your request to stop future Business CreditScore Pro subscription renewals. Please include specific details regarding the reason for your cancellation.

You will automatically receive email notices whenever any of the companies you have searched for experience a score change since you last reviewed their credit history. These notifications will help you stay informed about their credit status in case it has an impact on their payment schedule.

Business CreditScore Pro subscribers may elect to add-on the Score Change Notification email service for an additional annual fee of $350. The notification service applies to all company reports pulled under the annual term of the Business CreditScore Pro plan. Unless notice of cancellation is provided, the notification service will automatically renew concurrently with the subscriber's annual Business CreditScore Pro plan.

Companies included in the score change notification service are those which have been retrieved by your account within 12 months of the current date, until the Business CreditScore Pro subscription ends.

This notification service provides email notifications that are sent to your email address when a credit score has changed risk levels during a weekly scan. This process begins the Monday following your initial order of the report.

A bankruptcy notification will result in a score change notification. The subject line will state that the company has entered bankruptcy.

Non-scored companies that become scored will generate a score change notification.

Score Change Notification emails are typically sent out on Mondays.

Score Change Notifications will be sent to your registered email address and will not appear on the website.

In order to receive uninterrupted emails from us, please add experianhelpdesk@smartbusinessreports.com, helpdesk@smartbusinessreports.com and monitoring@smartbusinessreports.com to your "approved senders" list.

No, not at this time.

This notification service provides email notifications that are sent to the subscriber's email address when a credit score of a report that has been pulled during this plan's term has changed risk levels. Our risk levels are currently non-adjustable.

No, not at this time.

Yes.

Once logged in, receipts can be found by using the "My account" pulldown in our navigation bar; use the "My receipts" option from there.

Or, you can use the "Contact us" link found at the bottom of our Help page and ask that we send it to you.

Your Score Change Notification email service will be renewed at the same time as your annual Business CreditScore Pro plan.

Please use the "Contact us" link found at the bottom of our Help page with your request to stop future Score Change Notification email subscription renewals. Please include specific details regarding the reason for your cancellation.

You will continue to have access to additional score change notification emails until the current subscription period ends.